The package you receive will vary depending on the router you choose:
– If you choose a portable router (On the Go), the package will include your pre-configured router with a SIM card already installed, along with a USB cable. A USB charger is not included.
– If you choose an Ethernet router (Stay at Home), the package will include your pre-configured router with a SIM card already installed, along with a power adapter.
Additionally, the subscription includes the data plan (100, 200, or 400 GB per month) that you selected at the time of subscription.
Yes, the package includes printed instructions, and you will also receive digital instructions via email upon subscription to Padwifi.
The available data plans are 100 GB, 200 GB, and 400 GB per month. Additionally, we offer annual plans at a lower price than monthly plans.
The Ethernet router (Stay at Home) allows up to 32 devices to connect simultaneously, while the portable router (On the Go) supports up to 10 devices at the same time. Keep in mind that although these are the maximum limits, connecting multiple devices may affect the speed and stability of the connection. For the best performance, we recommend connecting only the necessary devices and avoiding network congestion.
Only the portable router (On the Go) has a 2200 mAh battery, providing up to 10 hours of continuous use. Actual battery life may vary depending on usage conditions and environment.
Both routers operate on the 2.4 GHz band, which typically provides effective coverage of approximately 30 meters indoors and up to 50 meters outdoors, depending on factors such as physical obstacles, interference, and environmental conditions.
Keep in mind that walls, furniture, or other obstacles can significantly reduce the effective Wi-Fi signal range.
For the best performance, place the router in a central and elevated position, away from electronic devices that may cause interference.
Under optimal conditions, Padwifi 4G routers can reach theoretical download speeds of up to 150 Mbps and upload speeds of up to 50 Mbps.
However, it is important to note that these theoretical maximum speeds are rarely reached in real-world environments.
The actual speed you experience will depend on factors such as signal strength, network congestion in your area, and environmental conditions.
Our routers are compatible with a wide range of Wi-Fi-enabled devices, including tablets, computers, smartphones, Smart TVs, gaming consoles, smartwatches, and e-readers, among others. This allows you to connect and enjoy a stable and fast Internet connection on all your devices.
Only the Ethernet router (Stay at Home) needs to be permanently connected to the power supply to function. The portable router (On the Go) has a built-in battery that allows it to operate without being plugged in, providing mobility and Internet access anywhere.
To optimize the coverage of your Padwifi 4G router at home, consider the following tips:
– Central Location: Place the router in a central position in your home to distribute the signal evenly across all areas.
– Proper Height: Position the router at a medium height, such as on a table or shelf, avoiding placing it on the floor or ceiling to improve signal propagation.
– Avoid Obstacles: Keep the router away from metallic objects, mirrors, thick walls, and appliances that may interfere with the signal, such as microwaves or televisions.
– Open Spaces: Avoid enclosing the router in furniture or placing it in corners; it is preferable to place it in open areas for better signal dispersion.
Padwifi routers require no installation and come pre-configured.
– Ethernet Router (Stay at Home): Plug it into a power source and turn it on.
– Portable Router (On the Go): Simply turn it on.
In seconds, you will be connected to the Internet.
Check the LED indicators:
– Portable Router (On the Go): A green central LED indicates an active internet connection.
– Ethernet Router (Stay at Home): The second LED from the bottom on the router’s side, illuminated in green, shows that there is an internet connection.
These indicators allow you to quickly confirm the connection status of both Padwifi router models.
Yes, you can take your Padwifi router on vacation. Both models can be used anywhere in Spain, as they are not linked to a specific address. As long as you are in an area with Vodafone mobile coverage, you can use them without any issues.
Yes, the Ethernet (Stay at Home) router has 2 Ethernet ports:
– 1 LAN/WAN port: 10/100 Mbps – 1 LAN port: 10/100 Mbps
These ports allow you to connect wired devices for a more stable connection.
No, Padwifi routers are only compatible with 4G and 4G+ networks. These technologies provide sufficient speeds for data-intensive activities such as HD streaming or video calls. Additionally, using these networks allows us to offer you a subscription at a more affordable price.
To ensure optimal support during your subscription, we do not allow changes to the SSID or Wi-Fi password of the Padwifi router. At the end of your subscription, you can reset the device to factory settings to modify these configurations.
Check the information label located on the device:
– Portable Router (On the Go): The label with the SSID and password is on the back of the router.
– Ethernet Router (Stay at Home): The label with the SSID and password is on the top of the router.
To check the specifications of both routers, please visit the Product section at the following link.
If you plan to use your Padwifi router in a new location, there is no issue since our devices are not tied to a specific address. We recommend checking the coverage in your new area by visiting the Coverage section on our website to ensure you will have an optimal connection.
To verify Padwifi coverage in any area of Spain, please visit the Coverage section on our website. There, you will find detailed information about the availability of our services in your location.
No, the Padwifi router can only be used within Spain, including the mainland, Balearic Islands, Canary Islands, Ceuta, and Melilla. The router will not work outside Spanish territory. For more information, please refer to our terms and conditions on the Padwifi website.
Padwifi operates on the Vodafone network in Spain, ensuring extensive coverage and high-quality connectivity throughout the country. To check the specific coverage in your area, visit the Coverage section on our website.
No, there is no coverage at sea. The signal from land-based antennas typically reaches up to 15 nautical miles (about 28 km) from the coast, depending on factors such as antenna location and power.
Beyond this distance, the connection is likely to be lost. However, in coastal areas close to 4G antennas, you may still have some signal. Keep in mind that coverage varies depending on location and specific conditions.
Coverage availability in metro systems varies depending on the city and specific metro line. In major cities like Madrid, full metro coverage has been achieved.
However, in other cities, coverage may be partial or nonexistent in certain areas. Some metro locations may also have weak or no signal, affecting the quality of the connection. Therefore, we cannot guarantee a stable connection on all metro networks.
Coverage inside moving trains can vary significantly depending on location and infrastructure. While efforts are being made to improve railway connectivity with 5G solutions, we cannot guarantee stable internet access in all cases.
Factors such as train speed, geography, and proximity to telecom towers impact signal quality.
Yes, Padwifi provides excellent coverage in Spain by using Vodafone’s extensive mobile network. This ensures a strong connection in most areas. To check specific coverage in your location, visit the Coverage section on this website.
Yes, Padwifi offers excellent coverage in the Balearic and Canary Islands, thanks to the Vodafone mobile network. To verify coverage in your exact location, visit the Coverage section of this website.
Coverage quality directly impacts your internet speed. A strong and stable signal allows for optimal speeds, whereas a weak signal may significantly reduce browsing speed.
Factors affecting coverage and speed:
– Distance from the nearest mobile antenna: The further you are from an antenna, the weaker the signal, potentially reducing connection speed.
– Physical obstacles: Buildings, thick walls, and metallic structures can interfere with the signal and negatively impact speed.
– Weather conditions: Heavy rain or storms can weaken radio waves used by mobile networks, affecting internet quality.
– Network congestion: In areas with many users connected at once, the network can become overloaded, reducing available speed per device.
Weather conditions can influence Padwifi’s signal quality, as it operates on 4G networks. Below are different weather factors and their impact:
– Heavy rain & storms: Strong precipitation can weaken radio waves, potentially leading to reduced signal quality or temporary service interruptions.
– Fog: Fog consists of tiny water droplets, but its density and size generally do not significantly affect mobile signals.
– Wind: Wind itself does not directly interfere with mobile signals. However, strong gusts could damage antennas or infrastructure, indirectly affecting coverage.
– Extreme temperatures: Very hot or cold weather may impact telecom equipment performance, but infrastructure is designed to withstand normal climate variations.
The ability to use Padwifi in rural areas depends on the strength of the 4G signal in that specific location.
Padwifi operates on the Vodafone network, which offers extensive coverage in Spain; however, in remote rural areas, the signal may be weak or nonexistent.
We recommend checking coverage in the Coverage section of this website before subscribing if you plan to use Padwifi in a rural location.
The colors on the coverage map indicate signal strength in different areas:
– Green: Very strong coverage
– Blue: High coverage
– Red: Low coverage
– No color: No coverage
You will receive your Padwifi package within 1 to 2 business days. Please note that orders placed over the weekend (Friday, Saturday, or Sunday) will be processed on Monday, meaning delivery will take place between Tuesday and Wednesday of that week.
If you do not receive your package within the estimated timeframe, we recommend contacting our customer support team for an updated status on your shipment.
Yes, we can send your package to a Correos (Spanish Post) office, so you can pick it up at your convenience. To request this, please specify in the Notes section when subscribing that you prefer to pick up the package from a Correos office. We will contact you to suggest the closest office to your location.
Yes, Padwifi’s delivery service is secure. We use Correos, a trusted postal and courier company in Spain. Our shipments are made through the Paq Premium service, which requires signature upon delivery, ensuring that your package arrives safely.
Additionally, Correos provides a certified delivery receipt, electronically signed with a timestamp and a detailed signature of the recipient, sent as a PDF file. This offers additional proof of successful package delivery.
If you are not at home at the time of delivery, Correos will attempt delivery twice. If delivery is unsuccessful, they will leave a notice in your mailbox, indicating the nearest Correos office where you can pick up your package within 15 days.
Rest assured that your Padwifi package will arrive safely and securely.
If you notice that your Padwifi package is damaged or incomplete upon arrival, follow these steps to resolve the issue:
– Note it on the delivery receipt: If the package has visible damage (such as dents, tears, or signs of tampering), mention it on the delivery receipt before signing. This note is crucial for any future claims.
-Take photos: Capture clear images of the package and its contents, highlighting any damage or missing items. These photos will serve as evidence in the claims process.
– Contact our customer support team: Get in touch with us as soon as possible via our support channels, providing a detailed description of the issue and attaching the photos taken. Our team will guide you through the next steps to resolve the problem.
– Keep the packaging and contents: Retain all original packaging materials and received items until the issue is resolved. This may be necessary for further inspections or returns.
Acting quickly and providing accurate information will help us resolve any issues efficiently.
Yes, we can schedule your package delivery; however, we cannot guarantee an exact date, only an estimated one. To arrange delivery, please contact us via email at info@padwifi.com.
No, the router is yours from the moment you subscribe to the Padwifi service, meaning you do not have to return itwhen your subscription ends.
Unlike other providers that require you to return their equipment after canceling your plan, Padwifi considers the router your property from the start.
This means you can continue using it freely during and after your subscription, with no concerns about returns or penalties.
This policy offers you greater convenience and flexibility in using your device.
Yes, we deliver to these locations. However, the shipment will have an additional cost, which we will inform you of once your order is placed.
Yes, we ship within the European Union. However, the shipment will have an additional cost, which we will inform you of once your order is placed.
Unfortunately, at this time, we only ship to EU member countries.
No, at Padwifi we do not offer the option to purchase only the SIM card. When you subscribe to our service, you will receive either a portable or ethernet router, depending on your initial selection.
Our plans are designed to provide a complete solution, including both the device and the data service, ensuring an optimal experience and proper technical support.
By offering the router along with the subscription, we ensure that the equipment is correctly configured to work with our network, preventing potential incompatibilities and ensuring a stable and secure connection.
Additionally, by providing the router, we can offer specific technical support and quick solutions in case of any issues, as we know the specifications and settings of the supplied device.
The renewal frequency of your Padwifi subscription depends on the plan you choose when subscribing:
This automatic renewal model ensures uninterrupted access to the service without requiring manual renewals.
The subscription is automatically renewed on the 1st day of each month.
This automatic renewal model ensures uninterrupted access to the service without requiring manual renewals.
If you subscribe in the middle of the month, you will only be charged the prorated amount of the total monthly cost for the current month. Starting on the 1st of the following month, you will be charged the full subscription fee.
Yes, your subscription is automatically renewed based on the plan you selected:
– Monthly subscription: Automatically renews every month on the same date you subscribed.
– Annual subscription: Automatically renews every year on the same date you subscribed.
Yes, you can switch from a monthly to an annual subscription or vice versa at any time. You can do this through your user panel on padwifi.com.
Yes, at Padwifi you can pause your subscription with no limit on the duration or frequency of pauses. During the pause period, the monthly fee will be reduced to €4.99, and the router will temporarily stop working. You can reactivate your subscription at any time to resume the service.
Only the monthly subscription can be paused. The annual subscription cannot be paused.
To pause your subscription on Padwifi, follow these steps:
– Log in to your account: Sign in to padwifi.com with your username and password.
– Go to the “Subscriptions” section.
– Select “Change Plan”: Find your active subscription and click on the “Change Plan” link.
– Choose the “Pause Plan”: Select the pause plan with a reduced fee of €4.99 per month.
– Confirm the change: Follow the instructions to confirm your plan modification.
During the period when your subscription is paused, you will be charged €4.99 per month, and the router will stop working temporarily. You can reactivate your subscription at any time from the same section, with no limit on duration or frequency of pauses.
To avoid being charged the full subscription fee for the next month, you must pause your subscription at least 3 days before the renewal date. This ensures the change is processed in time and applied to the next billing cycle.
Pauses requested outside the specified period will not take effect until the next billing cycle, meaning you will be charged the full amount for that month. We recommend managing your subscription pause in advance to avoid unwanted charges.
To reactivate your subscription on Padwifi, follow these steps:
– Log in to your account: Sign in to padwifi.com with your username and password.
– Go to the “Subscriptions” section.
– Select “Reactivate Subscription”: Find your paused subscription and click on “Reactivate Subscription”.
– Confirm reactivation: Follow the instructions to confirm your plan activation.
Keep in mind that after reactivating your subscription, it may take up to 1 day for your router to be operational again.
Yes, you can cancel your subscription at any time without penalties.
To cancel your subscription, follow these steps:
– Log in to your account on our website.
– Go to the “Subscriptions” section.
– Select your subscription and click “Cancel”.
– Confirm cancellation, and you will receive a confirmation email.
If you need assistance, you can contact us at info@padwifi.com.
Cancellation must be requested at least 3 days before the renewal date to avoid being charged for the next month. If you cancel after this deadline, the subscription will remain active until the end of the already paid period and will renew automatically.
Yes, you can subscribe even if you don’t have your shipping address yet.
In the address field, write “I don’t have an address yet.”
Your subscription will not be activated until you provide us with the shipping address.
Once you have it, send us a message to update your information and proceed with shipping.
Yes, at Padwifi you can change your plan at any time. Depending on whether you want to upgrade or downgrade, you have different options:
Upgrading to a higher plan (more data)
You have two options to upgrade your plan:
Downgrading to a lower plan (less data)
You also have two options to downgrade your plan:
No, at Padwifi we do not require a long-term commitment. You can cancel at any time.
Yes, you can transfer your subscription to another person.
To do so:
– Send us an email at info@padwifi.com with the name, surname, and email of the person you want to transfer the subscription to.
– The new user will receive a link to enter and update their payment details.
– Once completed, the subscription will be in their name.
If you lose or damage the router, follow these steps:
– Inform our customer support immediately to cancel the line associated with the lost device.
– We can send you a new router with a new line for an additional cost equivalent to the subscription fee.
To request a replacement, contact us at info@padwifi.com.
The activation fee is a one-time payment of €29.99 charged when you first subscribe to Padwifi. This fee covers the costs of activating the service.
We accept the following payment methods:
– Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.
– Digital payments: Apple Pay, Google Pay, Revolut Pay, Klarna Pay.
We currently accept the following credit cards:
✅ Visa
✅ Mastercard
✅ American Express
✅ Discover
✅ Diners Club
✅ JCB
✅ China UnionPay
Yes, we accept debit cards from Visa, Mastercard, and other compatible networks.
If your payment was declined, it may be due to the following reasons:
– Insufficient funds in your account.
– Security restrictions imposed by your bank.
– Expired card or incorrect card details.
– Technical issues with the payment gateway.
We recommend the following:
– Verify your card details to ensure they are correct.
– Try a different payment method available on the website.
– If the issue persists, contact our customer support team for assistance.
Yes, all our prices include VAT (21%).
Yes, if you need an invoice for your payments, please contact our customer support team, and we will provide one for you.
If we are unable to process your payment on the renewal date, we will attempt to charge it up to four additional times.
If the payment is still unsuccessful:
– Your subscription will be automatically canceled.
– To reactivate it, a new order will be generated, and you will be charged a shipping fee for a new SIM card.
To avoid service interruptions, we recommend ensuring that your payment method is valid before the renewal date.
Yes, we offer a 10% discount if you choose to pay for your subscription annually instead of monthly.
Payments will appear on your bank statement under the name “Padwifi”.
The available plans have a data limit of 100 GB, 200 GB, or 400 GB per month. Once the data limit of the selected plan is reached, the connection will be interrupted until the next monthly renewal.
No, we do not offer unlimited data plans. However, 99.9% of our customers do not consume their full data allowance, meaning that our current plans are sufficient for most users.
Yes, you can use VoIP services such as WhatsApp, Skype, Zoom, Microsoft Teams, and other voice and video conferencing platforms without any restrictions.
Yes, you can use a Virtual Private Network (VPN) without any blocks or limitations.
To find out how much data you have used in a given month, please contact our customer support team at info@padwifi.com.
No, once you reach your data limit, your connection will be completely interrupted until the next renewal date.
Unlike some providers that reduce your browsing speed after consuming all your data, Padwifi does not offer reduced-speed browsing. This ensures that all customers enjoy a stable and high-quality connection throughout their subscription period.
If you use up all your data before the end of the month, you have two options:
– Wait for the next renewal, when your data allowance will reset.
– Upgrade your data plan immediately from your customer account if you need more gigabytes before the renewal date.
The use of Padwifi must comply with our service policies. The following activities are not allowed:
– Using the network for illegal activities.
– Excessive downloading that affects service stability.
– Unauthorized distribution of the connection.
– Any activity that violates telecommunications laws.
For more details, please review our terms and conditions.
Once you subscribe to Padwifi, you will receive a confirmation email for your subscription. Within the next 24 hours, you will receive a second email with instructions on how to verify your identity through Didit, our leading verification system. This process is essential to comply with Spanish regulations and ensure the security of our services. Please note that we will not be able to send your router until you have successfully completed the identity verification.
In Spain, the General Telecommunications Law requires telecommunications service providers to verify the identity of their users. This measure aims to ensure security and prevent fraudulent or criminal activities by ensuring that every user is properly identified. By complying with this regulation, Padwifi protects both its customers and the integrity of its services.
Padwifi uses Didit, a leading identity verification system, to carry out the verification process. This system combines official document verification with advanced facial recognition and liveness detection, ensuring that the person requesting the service is who they claim to be. Didit uses artificial intelligence algorithms to analyze document authenticity and prevent digital fraud, providing a secure and reliable process.
To complete the identity verification, the following official photo ID documents are accepted:
– National Identity Card (DNI): Issued by the user’s country of origin.
– Passport: Valid and not expired.
These documents must be in good condition and contain a clear photograph to ensure a successful verification.
No, at the moment it is not possible to complete the identity verification using a Foreigner Identification Number (NIE). To meet the verification requirements, you must provide either a passport or a National Identity Card (DNI) issued by your country of origin.
The identity verification process is immediate. Once you provide the required documents and complete the necessary steps, the Didit system will process and validate your information instantly, allowing you to quickly access the Padwifi service.
If you are unable to complete the identity verification, Padwifi will not be able to send you the router required for the service, in compliance with Spanish law. In this case, a full refund will be processed, ensuring that you do not incur any charges for a service that cannot be provided.
Protecting your personal data is a top priority for Padwifi. Didit’s identity verification system uses advanced technologies to ensure the security of your information. This includes AI algorithms to analyze document authenticity and prevent digital fraud. Additionally, Didit complies with applicable data protection regulations, ensuring that your information is handled confidentially and securely.
According to Spanish regulations, each time you subscribe to a new Padwifi plan, you will be required to complete an identity verification. This procedure ensures that all users are properly identified for each subscription, maintaining security and legal compliance at all times.
No, until your identity has been successfully verified, Padwifi will not be able to send your router, which is necessary to access the service. Therefore, it is essential to complete the verification process before you can start using Padwifi.
The data collected during the identity verification process is managed exclusively by Didit and Padwifi’s verification department. Both entities are committed to confidentiality and the security of your information, ensuring that your personal data is handled in compliance with data protection regulations.
In the context of the identity verification process:
– Didit acts as the data processor, managing the verification process on behalf of Padwifi.
– Padwifi is the data controller, determining the purposes and means of processing the personal data of its users.
If you experience issues with your router, we recommend first restarting the device and checking the network coveragein your area. If the issue persists, please contact our technical support team for personalized assistance.
Our customer support team is available every day of the week from 9:00 AM to 8:00 PM (Spanish mainland time) to help you with any inquiries or technical issues.
Yes, our customer support team provides assistance in multiple languages to ensure you receive help in the language you feel most comfortable with.
You can reach us via email or the live chat service on our website. If you need urgent assistance outside of our customer service hours, you can also leave us a message, and we will get back to you as soon as possible.
Our team strives to respond to all inquiries within a maximum of 3 hours. However, response times may vary during peak periods.
Yes, you can send us your inquiry at any time via email or the contact form, and we will respond during the next available support hours.
Currently, our support is primarily provided via email and live chat. If you need urgent assistance, please send us a message, and an agent will assist you as soon as possible.
To speed up your request, please provide:
– Your name
– The email address used for your subscription
– Your order or subscription number
– A detailed description of the issue you are experiencing
One of the advantages of Padwifi is that our routers come pre-configured and ready to use: simply take it out of the box, turn it on, and start browsing. No additional configuration is required. However, if you have any questions or need assistance, our support team is available to guide you step by step via email or live chat.
If more than 24 hours have passed without receiving a response, please check your spam folder or try contacting us again through a different channel.
If you cannot connect to the internet, try the following steps:
– Restart the router by turning it off and back on after 10 seconds.
– Check the coverage to ensure you’re in a 4G network area.
-Verify your WiFi connection and make sure you’re connected to the correct Padwifi-XXX network.
If the issue persists, contact us via email or live chat.
If the network does not appear in the list of available WiFi networks:
1. Make sure the router is turned on and the WiFi indicator is active.
2. Try restarting the router and wait a few seconds.
3. Move your device closer to the router and check if the network appears.
4. Check if the default factory network name appears instead. This information can be found:
– On the bottom of the Ethernet router (Stay at Home).
– Under the removable cover of the portable router (On the Go).
This happens when the device is reset to factory settings.
If you still cannot see the network, contact our technical support team.
If your portable router (On the Go) turns off unexpectedly, the battery might not be properly charged:
✔ Check if the battery is fully charged. If not, verify the cable and charger, as they are often the cause of this issue.
✔ Ensure the router is not overheating, as some devices shut down automatically to prevent damage.
If the battery is in good condition but the issue persists, contact us for further assistance.
This may happen due to the router’s power-saving feature.
To prevent this, ensure that you keep an active connection by periodically performing online activities.
If you want to disable the power-saving feature, please contact our customer support.
If your Ethernet router’s (Stay at Home) power adapter is not working, follow these troubleshooting steps:
✔ Solution 1: Check the connection
– Ensure the adapter is properly plugged in to both the power outlet and the router.
– Try plugging it into a different outlet to rule out a faulty power source.
✔ Solution 2: Inspect the adapter’s condition
– If the adapter shows signs of physical damage (frayed wires, loose connector, overheating), do not use it and contact support for a replacement.
✔ Solution 3: Try another compatible adapter
– If you have another power adapter with the same voltage and amperage, try using it to see if the issue is with the original adapter.
If the adapter still does not work after these checks, contact our support team for further diagnosis or replacement options.
✔ If the coverage map indicated your location as “red” or “white”, you can request a refund minus shipping costs.
✔ If the coverage map indicated your location as “green”, we will perform a network verification and provide technical support. If the issue persists after troubleshooting, you may request a full refund.
Yes, it is completely normal for the router to heat up during operation, especially after several hours of continuous use.
However, if you notice excessive heat or performance issues, please contact us for further evaluation.
If you experience slower than expected speeds, check the following:
✔ Check 4G coverage in your area.
✔ Restart the router to refresh the connection.
✔ Reduce network congestion by disconnecting unused devices.
✔ Change the router’s location within your home for better signal reception.
✔ Limit heavy data usage, such as video streaming, to test speed improvements.
If the issue persists, contact us for support.
If you reset the router, the SSID (network name) and password will revert to factory defaults.
✔ You can find the default WiFi name and password:
– On the bottom of the Ethernet router (Stay at Home).
– Under the back cover of the portable router (On the Go).
✔ Our support team will lose access to monitor and troubleshoot the router remotely, meaning future support may require manual configuration.
If you need help after resetting your router, contact our technical support team.
⚠ We do not recommend resetting the router to factory settings, as it may affect our ability to provide customer support efficiently.
If your router stops working for no apparent reason, try the following:
– Restart the router and check if it reconnects.
– Check for overheating: Routers can sometimes overheat, affecting their performance. Turn it off, let it cool down for a few minutes, then turn it back on to see if it functions properly.
If the issue persists, contact our technical support team for remote diagnostics.
✔ If, after assistance, the router still does not work, we will send you a replacement unit and collect the faulty one at no additional cost.
The Padwifi Affiliate Program allows content creators, influencers, bloggers, and anyone with an audience to recommend our connectivity services and earn commissions for every sale generated through their unique affiliate link.
✔ Sign up for our affiliate program.
✔ Get a unique affiliate link.
✔ Promote Padwifi on your website, social media, or other channels.
✔ When someone subscribes to Padwifi through your link, you earn a commission.
Our team manually reviews each application. The approval process typically takes between 24 to 72 hours. We will notify you via email whether your application has been accepted or if additional information is needed.
You can access your affiliate dashboard from your mobile device to view statistics and commissions, but you will not be able to create affiliate links or modify settings. For full functionality, we recommend using a desktop or laptop.
Your application may have been rejected for one of the following reasons:
– Your website or social media does not meet our quality or content criteria.
– Your audience is not relevant to our products.
– We were unable to verify your identity or contact details.
– Your promotional methods do not comply with our terms and conditions.
If you believe there was an error, you can contact us to request a review.
No, our affiliate program does not accept coupon websites or platforms dedicated exclusively to discounts and promotions.
We aim to ensure that our affiliates provide real value to customers through original content, reviews, recommendations, and authentic marketing strategies.
Anyone over the age of 18 with an online audience can join. The program is ideal for bloggers, influencers, content creators, and businesses looking to monetize their platforms.
We offer a 15% commission for each customer who subscribes to Padwifi through your affiliate link.
Additionally, since the first payment includes an activation fee, this guarantees a higher initial commission per referral, increasing your earnings from the first month.
✔ Payments are made once you reach the minimum payout threshold (€30).
✔ Commissions are processed monthly.
✔ You can receive payments via PayPal, bank transfer, or other available methods.
You can monitor your sales, clicks, and accumulated commissions in real-time from your affiliate dashboard.
When a user clicks on your affiliate link, the cookie is stored for 30 days.
If the user makes a purchase within this period, you will receive the commission.
Yes, you can share your affiliate link on your blog, social media, YouTube, newsletter, or any other approved channel.
However, using your link in paid advertising campaigns with Padwifi’s name without authorization is not allowed.
To create an affiliate link and share it on your platforms, follow these steps:
1. Log into your affiliate account on the Padwifi website.
2. Go to the “Link Generator” section.
3. You will see two options to generate affiliate links:
– Generic Affiliate Link: Located on the left side of the screen. Simply copy the URL and use it to promote Padwifi.
– Custom URL Generator: Located on the right side of the screen. This allows you to promote any page of the Padwifi website. Enter the URL of the Padwifi page you want to share and copy the generated link.
Share the link on your social media, blog, email, or any other platform where you want to promote Padwifi.
📌 Need help optimizing your affiliate strategy? Our team is available to assist you.
No, commissions are only granted for purchases made by referred customers and not by the affiliate themselves.
If you notice that a sale has not been correctly registered, check the following:
✔ Ensure that the customer used your affiliate link at the time of purchase.
✔ Verify that the purchase was made within the cookie duration period (30 days).
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